K2 Skate support

  • Need Help?

    Contact K2 Skate Directly
  • K2 Skate

    413 Pine Street 3rd Floor
    Seattle, WA 98101
  • K2 Skate Customer Service

  • Hours of Operation

    8AM to 5PM PST
    (Monday-Friday)

ORDERS PLACED ON OR BEFORE July 5, 2016:

You will need to check your order status by logging in to your Shopatron account or by contacting Shopatron Customer Service at: 877-412-7467

Your order tracking number will be sent to you via email after your order has shipped. Your tracking number is also available in your Shopatron Account.

If your order was placed July 6 or after, you can log in to your account here on k2skates.com and find out your order status.


THE FINE PRINT

ORDER PROCESSING

  • Orders placed before 10am PST Mon-Fri may ship same day, standard processing time is up to (3) business days.
  • No weekend deliveries are available.
  • K2 Skates is unable to ship to PO Boxes.
  • Unless specified otherwise, all orders are shipped using standard ground service (3-7 business days).
  • K2 Skates is not responsible for lost or stolen packages which are confirmed to be delivered to the shipping address provided during order checkout. Upon inquiry, K2 Skates will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

FREE GROUND SHIPPING

  • Applies to U.S Orders only.
  • Applies to all U.S. orders over $100

EXPRESS SHIPPING

  • Express shipping is available (additional shipping charges will apply).
  • Express shipping options include either a guaranteed (3) or (4) day delivery from your order date.
  • Express shipping options are unavailable on orders shipping to US Military addresses.

CUSTOMERS OUTSIDE THE US

  • We do ship to US Military addresses through our US website, even if you are stationed internationally.
  • If you are outside the US, please make sure to select your appropriate Region from the bottom of this page to find out if our website offers online sales in your country.
  • If your country is not set up for online sales, please contact your local K2 Skate retailer to place your order.
  • Estimated arrival dates are not guaranteed. Weather delays and other circumstances may impact delivery time.

SHIPPING RATES

Shipping rates are for orders purchased through k2skates.com We offer Free Ground Shipping on all orders over $100**.

GROUND SHIPPING RATES
Order Total Shipping Charge
0-$24.99 $5.00
$25-$49.99 $7.00
$50.00-$99.99 $9.00
$100+ FREE
EXPRESS SHIPPING RATES
Order Total Express 2 Day Express 3 Day
0-$24.99 $14.00 $11.00
$25-$49.99 $18.00 $12.00
$50-$249.99 $23.00 $17.00
$250.$599.99 $27.00 $22.00
$600+ $30.00 $24.00

*Both Express 2 Day and Express 3 Day may require an additional 1-2 business days for order processing. Express rates reflect transit time in business days only. ** Free ground shipping applies to U.S. orders only.