K2 Skate support

  • Need Help?

    Contact K2 Skate Directly
  • K2 Skate

    413 Pine Street 3rd Floor
    Seattle, WA 98101
  • K2 Skate Customer Service

  • Hours of Operation

    8AM to 5PM PST
    (Monday-Friday)

K2 SKATES RETURN POLICY

FOR PURCHASES FROM K2SKATES.COM

If your order was fulfilled directly from K2 Skates please contact . A K2 Service Rep will happily provide you with an RMA # for you to submit your product for warranty inspection. After receiving an RMA # from K2, ship all warranty returns to:

K2 Skates
ATTN: Warranty
2021 South 208th St.
Suite E
Des Moines, WA 98198

If you send in your warranty return without contacting , we will be unable to process your warranty return request. Exact product replacement depends on inventory availability.

*Consumer is responsible for shipping charges to mail back warranty returns.

  • All items have a 30-day money-back guarantee
  • Items must be in new/unused condition with original packaging and hangtags
  • Only defective product may be returned after use or without hangtags
  • For defective warranty returns, please reference our Warranty Section

Please allow two (2) to three (3) weeks from product arrival for processing.

Refunds typically appear on credit card accounts one (1) billing cycle from the original date of purchase.

If your return was a gift, the credit will go to the original purchaser of the item.

RETAIL RETURNS

If your K2 Skates product was purchased from a local retailer rather than from k2skates.com, you must bring your product back to the retailer.

Please do not contact K2 Skates regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased from k2skates.com and were fulfilled and shipped directly by K2.

THE FINE PRINT

Additional information for purchases from k2skates.com

PRODUCT EXCHANGES

  • To exchange K2 Skates products, please follow our return instructions above and then place a second order through k2skates.com.

RETURN SHIPPING CHARGES

  • You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.

DAMAGED ITEMS OR MIS-SHIPMENTS

  • Please contact your order fulfiller to set up a replacement shipment. In these cases, the order fulfiller will cover the cost of the return shipment.

REJECTED RETURNS

  • If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
  • Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
  • Please Contact Us if you have additional questions regarding the rejection of a returned item.